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Common questions

Phones and data

Which phones do I need?

Any Android phone (Android 7 or later) that receives the branch's transaction SMS. Branch iPhones on iOS 17 or newer work through the Shortcuts app.

Why isn't the app on the Play Store?

For now it downloads directly from 45agents.com/download, with a SHA-256 checksum so you can check the file is ours.

Can you see my personal SMS?

No. The phone sends only messages from approved provider senders. Personal messages and one-time codes are never stored.

Do staff sign in on the branch phone?

No. The phone is paired to the branch once and never needs a login. Staff open and close shifts on the web with their username and PIN.

What happens if an SMS is missed?

The balance chain spots it. The gap shows as pending, not as a shortage, and the phone checks its inbox again to recover the message.

What about services that don't send SMS?

For bank agency and POS terminals that don't SMS the agent, staff enter transactions by hand. They are marked unverified.

Billing

How much does it cost?

$450 a year for up to 2 branches, plus $150 a year for each extra branch. There is no setup fee.

How does the free trial work?

Add a card to start your 7-day free trial. You won't be charged today. When the trial ends, the yearly price is charged to your card, unless you cancel before then.

How do I pay?

By card, once a year, through Stripe. Visa and Mastercard are accepted, including the virtual cards from mobile money.

Can I pay monthly?

No. 45Agents is billed yearly only.

What happens if a payment fails?

Your account becomes read-only straight away. You can still see everything, but changes are paused until you pay. Your phones keep recording, and nothing is deleted.

Something else? Email [email protected]